Privacy Policy

Who we are

water + earth is a trading name of Joshua Worley and Jade Smith, sole traders based at No. 29 Norwich Market, Norwich, NR2 1NE.

What information do we collect?

In your interaction with us, we may collect:

  • Your name
  • Your email address
  • Your telephone number
  • Your billing address
  • Your shipping address
  • Your credit/debit card details
  • Your IP address, your browser type, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website
  • The date and time you accessed our website
  • Usage information about how you browse and use our website

Why do we collect this information?

Depending on how you use our website, we may collect this information to:

  • Complete an order/transaction
  • Allow you to set up an account on our website
  • Understand how you’re using our website so we can make improvements
  • Make improvements to our products and product ranges

How do we collect this information?

There are a number of ways we will collect this information from you, though this will mainly include cookies and web forms.

A computer “cookie” is more formally known as an HTTP cookie, a web cookie, an Internet cookie or a browser cookie. The name is a shorter version of “magic cookie,” which is a term for a packet of data that a computer receives and then sends back without changing or altering it.

No matter what it’s called, a computer cookie consists of information. When you visit a website, the website sends the cookie to your computer. Your computer stores it in a file located inside your web browser. (To help you find it, this file is often called “Cookies.”)

Regarding web forms, this includes mainly the contact form, account registration form and checkout form.

For payment transactions, we use Square as our payment provider. You can read their Privacy Policy here.

For emails, we use MailPoet. You can read their Privacy Policy here.

For hosting, we use KD Hosting. They collect some very basic analytics information. You can read their Privacy Policy here.

What will this information be used for, and who will access it?

By accepting this Privacy Policy, you are providing consent for water + earth, and our necessary partners to access and use your information as set out in this policy.

Both us, and our partners, agree not to use your information in any way other than as set out in this policy, without consulting with you and receiving your consent first.

If you wish to close your account, or request erasure of your information, please contact us on hello@earthandwater.co.uk.

What happens if the Privacy Policy changes?

If we make changes to our Privacy Policy, we will inform you by email to let you know what changes have been made, and how you can revoke access should you feel it necessary.

Any questions?

If you have any problems, concerns or questions, please contact us on hello@earthandwater.co.uk and we’d be more than happy to help.

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