Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, for reasons of hygiene and safety. These include:

  • Soap
  • Shampoo and Conditioner Bars
  • Toothbrushes 
  • Bamboo Cotton Buds
However, if you are able to prove that your product is faulty within a reasonable period of time after purchase and before usage, we will consider your case so please do get in touch.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds will be considered:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

If your return your item by post, once received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you return your item to the stall, this process will be enacted at that time.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@waterandearth.co.uk.


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded, though we may consider a credit note or exchange. 

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@waterandearth.co.uk and send your item to: water + earth, No. 29 Norwich Market, Norwich, NR2 1ND.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Online order returns

To return your product, you should mail your product to: water + earth, No. 29 Norwich Market, Norwich, NR2 1ND.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at hello@waterandearth.co.uk for questions related to refunds and returns.

Shopping Cart

10%
Off

Sign up to our mailing list to receive a voucher for 10%! 

T’s & C’s Apply